Shipping policy
We appreciate you choosing Daniel Zhang for your everyday and trendy apparel purchases. Our team prioritizes careful order handling, thorough pre-delivery inspections and secure packaging standards to ensure all fashion items reach customers in pristine condition, with consistent and reliable logistics arrangements for both domestic and international orders.
1. Order Processing Time
Every verified and fully paid apparel order will undergo internal validation, stock arrangement and protective packaging within 1 to 7 business days, excluding weekends and official public holidays observed in New Zealand. During peak shopping seasons or periods of elevated order volume, standard processing timelines may be slightly prolonged. We will reach out to customers directly to notify them of any material delays that may impact scheduled dispatch.
2. Shipping Fees and Delivery Estimates
Logistics fees are calculated dynamically for each individual order based on package dimensions, total weight and final delivery location. All applicable shipping costs will be clearly displayed and confirmed during the checkout process prior to order completion. Our standard shipping service for all apparel goods requires approximately 15 business days for delivery after warehouse dispatch. All delivery windows are non-binding estimates and may fluctuate due to courier logistical disruptions, international customs clearance procedures, inclement weather, regional transport limitations and public holiday schedules across global regions.
3. Shipment Confirmation and Order Tracking
Upon successful dispatch of your order from our warehouse facility, you will receive an automated email notification containing official dispatch confirmation and a unique tracking code for your shipment. Please note that tracking system data does not activate immediately after handover to the logistics provider. Full tracking functionality and real-time transit updates will become accessible for customer monitoring within 24 to 48 hours after shipment.
4. Incorrect Address Liability Clause
Customers are solely accountable for submitting precise, complete and error-free shipping address details at the time of checkout. Daniel Zhang accepts no liability for misdeliveries, failed deliveries or returned parcels stemming from inaccurate or incomplete address information provided by the purchaser. Any packages returned to our warehouse due to address discrepancies will incur additional reshipment charges, which are the exclusive responsibility of the customer.
5. Resolution for Lost or Damaged Shipments
If your shipment is confirmed lost while in transit, please submit a formal support request to our customer service team within 2 calendar days following your projected delivery date. For orders received with damaged apparel items or compromised packaging due to transit-related incidents, customers must submit a claim within 24 hours of delivery receipt, accompanied by clear photographic evidence of both the defective merchandise and original packaging. Our team will conduct a full case review and resolve valid issues in a timely and efficient manner.
6. Apparel Care and Product Usage Guidelines
Each garment offered by our brand includes manufacturer-specific care instructions outlining proper wear, washing, drying and maintenance practices. To preserve fabric quality, color stability and overall product durability, customers are encouraged to strictly follow all provided care guidelines. We disclaim all liability for product damage, shrinkage, fading or structural defects resulting from improper maintenance, incorrect cleaning methods, unauthorized alterations or negligent product usage.
7. International Shipping and Customs Terms
Cross-border shipments may be subject to import duties, customs taxes and various local administrative fees as regulated by the customs authority of the destination country. All supplementary customs-related charges are borne entirely by the customer and are not incorporated into the base product pricing or standard shipping fees. Our team has no authority over local customs clearance processes, tax evaluations and regional trade policies for international deliveries.
8. Contact Information
For any questions, concerns or support requests regarding this shipping policy, order logistics status or general service inquiries, please connect with our customer support team using the official contact details listed below:
Business Name: Daniel Zhang
Phone Number: +64 26 732 4224
Email Address: service@danielzhang.shop
Physical Address: 33 Capricorn Place, Browns Bay, AUK, Auckland 0630, New Zealand